Frequently asked Questions

There is a service of encashment of money in cities where there is no physical Macro Exchange points.
Contact with the operator to know more details.

Commission basically depends on the market situation (supply and demand).
Our experts monitor changes in indicators on a daily basis.

The actual commission is set daily, contact the operator for more information.

To avoid such situations we would recommend to book specific amount in advance, because it may happen that there is no needed amount physically at cash desk.
But if such situation takes pleace, a cashier should tell the approximate time when money is being delivered.

Reconciliation of the cryptocurrency wallet is carried out to exclude confusions for both parties.

When buying and selling cryptocurrency, we focus on WhiteBit exchange rate.

Cryptocurrency is sent to your wallet immediately after cashier's confirmation that money received.

Our main services:
- Cryptocurrency to cryptocurrency exchange;
- Cryptocurrency to cash exchange;
- Cash to cryptocurrency exchange;
- Cash withdrawal in Ukraine and all over the world.

At the moment, we only work with cash. As soon as other options are available, we will post the information on our web site.

Average transaction time is around 40 minutes.

First of all check availability of the needed amount at the cash dest with our operator beforehand.
If needed amount is available, then you can get money at any convenient time within cash desks working hours.

You can ask the operator an address and a photo of Macro Exchange cash desk.

It may happen that coins have questionable origin. This may cause blocking of exchange accounts of the receiving side. According to generally accepted standards of financial monitoring, checking bitcoins origin is important to protect our clients and avoid unforeseen blockages.

Macro Exchange cash desks are working from 10:30 till 18:00, Monday to Friday.
If there is a need of exchange in Saturday or Sunday - contact with our operator.

If you buy BTC, we fix the rate of the coin before sending it to your wallet.
If you sell BTC, we fix the rate of the coin when coins are credited in our wallet.

The minimum amount for buying / selling cryptocurrency is $100 in equivalent.

Macro Exchange is the Ukraine cryptocurrency exchange service. You can exchange various cryptocurrencies all over Ukraine as well as in many other countries. Safely. Quickly. Profitably. Our main advantage is individual and non-standard approach to solving problems related to cryptocurrency exchange.

You can exchange Bitcoin (BTC), USDT (Tether), Ethereum (ETH) and other upon your request.

The main currency for financial operations is US dollar. For other options please contact our operator.

If your city is not in the list of Macro Exchange points - please contact our operator and we will help to find the most convenient option for you.