FAQ

  • BUYING/SELLING CRYPTOCURRENCY
  • DEPOSIT/WITHDRAWAL OF CASH
  • AFFILIATE PROGRAM
  • CONTACTS
What cryptocurrency can I buy / sell?

You can sell or buy from us: bitcoin (btc), usdt (tether), ethereum (eth) and other cryptocurrencies that are traded on the exchange. For a complete list of cryptocurrencies that we can exchange, check with the operator.

Which exchange is used to fix the rate when buying / selling bitcoin?

When selling and buying cryptocurrency, we focus on the Huobi exchange rate

How is the rate fixing when buying / selling Bitcoin?

If you buy BTC, we fix the rate of the coin before sending it to your wallet.
If you sell BTC, we fix the coin rate upon the arrival of coins to our wallet.

What is the minimum amount for buying and selling cryptocurrency?

The minimum amount for buying and selling cryptocurrency: the equivalent of $ 1000

Where can I find out the current commission for the service of buying / selling cryptocurrency?

The actual commission is set daily. You can find out the amount of commission from the operator.

How is the commission for buying / selling cryptocurrency formed?

The size of the commission depends on many factors. The main role is played by the market situation (supply and demand).
Our experts monitor changes in indicators on a daily basis in order to offer you the latest commissions

How long does it take to buy / sell cryptocurrency?

Average transaction time is 40 minutes.

What are the payment methods for buying / selling cryptocurrency?

At the moment, we can only buy and sell cryptocurrency for cash. As soon as the function of cashless payments is added, we will post the information on the site.

What cash, besides the dollar, do you work with when buying / selling cryptocurrency?

Mostly all payments are made in US dollars. Check with the operator about the possibilities of depositing or withdrawing in other cash currency.

Why should I check my wallet at the checkout when buying cryptocurrency?

Reconciliation of the cryptocurrency wallet at the checkout is carried out in order to exclude the possibility of errors for both parties to the transaction.

Why check my bitcoins for purity?

All cryptocurrency has its own origin. Sometimes it happens that the owner of bitcoins does not even suspect that he has coins in his wallet that have a dubious origin. This increases the risk of blocking the exchange accounts of the receiving party. Checking bitcoins for purity is carried out, first of all, in order to protect our clients from unforeseen blockages.
According to generally accepted standards of financial monitoring.

In which cities are there cash pick-up / drop-off points?

Points of acceptance / issue in Ukraine: Kiev, Chernigov, Kharkov, Sumy, Poltava, Kropyvnytskyi, Vinnitsa, Dnipro, Kryvyi Rih, Odessa, Nikolaev, Zaporozhye, Zhitomir, Lviv, Ternopil, Ivano-Frankivsk, Chernivtsi, Cherkasy
Express delivery:
Lutsk, Rivne, Khmelnitsky, Kremenchuk, Kherson
The list of cities is constantly expanding. Stay tuned for information updates or check with the operator

How to find your exact cash pick-up / drop-off point? How she looks like?

You can ask the operator for the exact address and a photo of our cash collection / pick-up point.

What are the opening hours for your branches?

Our branches are open: from 10:00 to 18:00 from Mon to Fri inclusive
Check with the operator for the possibility of accepting / issuing cash in the security and aircrafts.

My locality is not in the list of cities, what should I do?

If your city is not in the list of cash collection / pick-up points, contact our operator and we will find the most convenient option for you.

The list of cities includes collection. What is it and how does it work?

In cities where there is no physical point of receipt / withdrawal of cash, a service has been created - the departure of collectors.
A convenient procedure for interaction with cash collection is selected depending on your task. Check with the operator for details.

What are the deadlines for issuing cash after sending you cryptocurrency?

Before starting the transaction, check with the operator for the availability of the amount you need at the cash desk of the pick-up / drop-off point.
If the amount you need is available, then you can get the money at any time convenient for you, within the schedule of the cash desk.

What is the time frame for receiving cryptocurrency to my wallet after depositing cash at the cashier?

Cryptocurrency is sent to your wallet immediately after receiving confirmation from the cashier that the amount has been paid in full.

I came for the money, at the cash desk they said that they could only issue it in the evening. What to do?

If the required cash amount is not in the cash register at the time of your arrival, this means that the money has not yet been physically delivered to the exchange office.
Don't worry.
The cashier will tell you the approximate time of money delivery and invite you to receive it.

Can I order a courier from you to deliver my cash from your checkout / to your checkout?

In the cities of Ukraine, in which there is no physical point of receipt / issuance of cash, a service has been created - the departure of collectors.
In all other cities, there are no cash collection or courier delivery services. All transactions take place in specially equipped guarded exchange offices.

I am sometimes approached by acquaintances who want to sell / buy cryptocurrency. How can I make money from this if I recommend you?

We have an affiliate program on our site, which is currently under development.
Write to us. We will clarify all the details.

How much can I earn from the affiliate program?

Affiliate commission is paid from each successful transaction
There are no restrictions on payments.
The more exchange transactions your referrals carry out, the more commissions you earn

How often can I receive payments for my clients?

Payments of commissions to partners are carried out in the first days of each new month.
Check with the operator about the possibilities of agreeing on an individual schedule of affiliate commission payments.

How can I control my affiliate program charges?

Soon, a personal account for partners will be implemented on the website of our company with the ability to track each exchange operation of all referrals you have attracted.
Until the moment this service is launched, affiliate commissions are tracked manually. Contact your operator for more details.

What are the ways to pay my referral commission?

You can get a commission for the affiliate program in cash at the checkout of the exchange office or in cryptocurrency to your wallet. Until the payment process is automated, you can request a payment from our operator.

How will they contact you? What are the ways of communication?

You can contact us through the contact in the Telegram messenger, which is indicated on the website

What's your work schedule?

Working days: Mon - Fri (inclusive) from 10:30 to 19:00
Sat - from 12:00 to 17:00
Sun - day off