FAQ

You can exchange Bitcoin (BTC), USDT (Tether), Ethereum (ETH) and other upon your request.

When buying and selling cryptocurrency, we focus on WhiteBit exchange rate.

If you buy BTC, we fix the rate of the coin before sending it to your wallet.
If you sell BTC, we fix the rate of the coin when coins are credited in our wallet.

The minimum amount for buying / selling cryptocurrency is $100 in equivalent.

The actual commission is set daily, contact the operator for more information.

Commission basically depends on the market situation (supply and demand).
Our experts monitor changes in indicators on a daily basis.

Average transaction time is around 40 minutes.

At the moment, we only work with cash. As soon as other options are available, we will post the information on our web site.

The main currency for financial operations is US dollar. For other options please contact our operator.

Reconciliation of the cryptocurrency wallet is carried out to exclude confusions for both parties.

It may happen that coins have questionable origin. This may cause blocking of exchange accounts of the receiving side. According to generally accepted standards of financial monitoring, checking bitcoins origin is important to protect our clients and avoid unforeseen blockages.

You can ask the operator an address and a photo of Macro Exchange cash desk.

Macro Exchange cash desks are working from 10:30 till 18:00, Monday to Friday.
If there is a need of exchange in Saturday or Sunday - contact with our operator.

If your city is not in the list of Macro Exchange points - please contact our operator and we will help to find the most convenient option for you.

There is a service of encashment of money in cities where there is no physical Macro Exchange points.
Contact with the operator to know more details.

First of all check availability of the needed amount at the cash dest with our operator beforehand.
If needed amount is available, then you can get money at any convenient time within cash desks working hours.

Cryptocurrency is sent to your wallet immediately after cashier's confirmation that money recieved.

To avoid such situations we would recommend to book specific amount in advance, because it may happen that there is no needed amount physically at cash desk.
But if such situation takes pleace, a cashier should tell the approximate time when money is being delivered.

In Ukrainian cities where there is no Macro Exchange points, we provide an encashment of money service.
All transactions take place in specially equipped guarded exchange cars.

We have an affiliate program, which is currently under development.
Please contact with our operator to know more details.

Affiliate commission is paid from each successful transaction.
The more exchange transactions your referrals carry out, the higher commissions you earn.

Commissions is transfered at the beginning of each next month.
Check with the operator possibilities of an individual schedule of affiliate commission.

You can track your earnings on referrals in your personal account on the website.

You can get a commission at Macro Exchange cash desks or to get it to your wallet in cryptocurrency equivalent. You can request a payment by calling to operator until the payment is processed automatically.

You can contact us via Telegram or email, which you can find on the website.

Monday till Friday from 10:30 to 18:00.
Saturday - from 12:00 till 17:00.
Sunday is day off.
The 'Crypto to Crypto' exchange operation is available 24/7 seven days a week